After-sale Service
Who do I contact to report a problem?
If you’re having an issue with your custom packaging, you may contact our sales representative. Please provide us with a detailed description of the issue and high-resolution pictures of the issue. We will review your request and help solve your issue as soon as possible.
Can I get a refund if my products are defective or have quality issues?
In the event of defects or quality issues, we take full responsibility and positively work with you to arrange a solution, which can result in a replacement, refund, or credit.
The customer must notify Yucheng within 10 business days of delivery of any defects discovered, failing to do so, the customer is automatically deemed satisfied with the product.
What if my delivery boxes came in damaged?
We provide sturdy and good quality boxes to pack your products–sometimes things can happen that are beyond our control.
If the inner items you have received appear to be damaged, you may contact our sales representative. Please provide us with a detailed description of the issue and high-resolution pictures of the issue. We will review your request and help solve your issue as soon as possible.
