Help Site
Advice and answers from SHYC Packaging Solution Team.
Top FAQs
How do I get a quote?
You can easily browse our product catalog on this platform and submit a quote request directly.
Alternatively, you can contact us through any of the following methods:
Call us at +86 137-7447-8401
Chat with us via WhatsApp
Email us at [email protected]
Our customer service is available 24/7, with quick responses within one hour.
How do I place an order?
Placing an order with us is simple and straightforward. Here’s the process:
- Request a Quote
Start by receiving an official quotation from us based on your packaging requirements. - Finalize Artwork
We’ll work with your vectored design/logo to create a printing proof, which we’ll send to you for approval. - Confirm Printing Proof & Make Payment
Once you approve the proof, we’ll send you an invoice along with a payment link. Production will begin once we receive your payment. - Production Updates
During production, we’ll keep you updated with regular progress reports, including pictures and videos of your order. - Shipment
Once everything is ready and confirmed, we’ll arrange the shipment to ensure your order reaches you smoothly.
How long does production take?
Production typically takes 12-15 days, and 15-25 days for larger volume orders.
How long does shipping take?
Air freight options range from 7-15 days, while ocean freight range from 25-70 days. If you need some packaging expedited earlier, consider splitting your shipment between air and ocean.
Can you provide Door to Door shipping?
Yes, we offer Door-to-Door shipping, including Customs Duties. You won’t need to worry about customs or taxes—just sit back and wait for your package to be delivered directly to your door.
Can you provide me with a dieline?
Yes, absolutely! Contact us to receive a free dieline template, which you can use to create your custom design.
Can you help with the design?
Yes, we offer professional graphic design service to help you craft the perfect packaging. Not everyone has an artistic touch, but that shouldn’t stop you from having personalized, high-quality packaging for your business. Send us your logo file and ideas and we will hep you to bring your concept to life.
Can I order a sample first before the bulk production?
Yes, ordering one box is perfect if you’d like a sample to check out before committing to a large order. Additionally,we can provide a pre-production sample and share a video with you before we proceed with bulk production.
Are there any hidden fees?
No, the official quotation you receive from us are final except you changed the specifications after our quotation. Then we will recheck the accurate pricing accordingly.
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